CRM Services for eCommerce Businesses

Customer relationship management for your eCommerce business

Acquire better knowledge of your customers for meaningful segmentation, nurture and retention.

Our customer nurturing team builds effective and long-term relationships with your potential customers throughout their self-directed journeys. Our customer nurturing and retention strategy starts with putting goals in place, segmenting your existing users, implementing the best solutions, and integrating your nurture programs to ensure retention.

We help you integrate your marketing efforts with the right tools for email marketing, SMS marketing, ticket monitoring systems, third-party social media tools, marketing automation tools and more. Hexa’s team of experts centralize, optimize and streamline all your communication for one unified view of your customer engagement.

Get a unified view of your customer engagement

Integrate marketing efforts with the right tools

Build effective and long-term relationships

Nurturing and retention strategy

Get a free audit, scope and project plan

Let our content and digital marketing experts analyze all aspects of your eCommerce business and craft a custom strategy. Contact us today to see how our eCommerce digital marketing services will maximize your revenue.

Our services that help you streamline your CRM

It’s time you demand more from your marketing teams than services you have to patch together and can only hope will bring return. Hexa delivers results with ready-to-activate solutions built on decades of best practices in eCommerce digital marketing.

Email marketing

We use industry-leading email marketing tools, strategy, content and design to improve conversions in the highest ROI marketing channel for eCommerce brands.

SMS marketing

Increase sales and customer satisfaction with smarter SMS campaigns for transactional as well as promotional messages. Deliver instant OTPs, notifications, two-way interactions, and other updates, and alerts to people who have consented to receive these messages from your business.

Ticket monitoring systems

Get all necessary information about each customer and their orders, at a single place without the challenge of not responding on time or missing the important feedback.

Social media tools

We cover all aspects of developing a social presence, unique to your business, effectively showcasing your company’s personality and leveraging social media platforms for increasing both organic and paid reach.

Marketing automation tools

We consult and deploy best-in-class marketing automation software for your business that enable you to streamline and measure your marketing workflows for new and existing leads. This ultimately saves you time and money while fast-tracking the revenue growth.

Experience Hexa

Get in touch with our eCommerce digital marketing experts to know more about how Hexa can help you drive sales growth.