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0.0%

Lead Conversion
(vs. 5–8% benchmark)

0

Eligibility-Screened Leads

0.0%

Form Completion

0.0%

Contactable Leads

Objective

A premium beer brand wanted to turn social attention into a qualified, opted-in guest list for its invite-only club-night takeovers, capturing clean, eligibility-screened first-party leads at scale within the guardrails of a regulated alcohol brand.

Challenge

Fans rarely respond to forms, and a regulated alcohol brand faces an added hurdle: every entrant must be screened for age and eligibility, and entry still has to feel like an invitation rather than a data grab. The brand needed to make winning feel within reach, keep participation effortless, and hand over a clean, contactable winner pool, all while staying fully compliant.

Strategy & Execution

The brand activated Silverpush’s conversational AI platform to replace the static entry form with a tap-only conversational ad built on one principle: a conversation, not a submission. A single social ad invited users to tap in, and one tap opened a guided chat that greeted them like a doorman, collected their entry through a conversational lead form, and screened eligibility natively. The tap-only flow, with free text disabled and every action a guided tap, kept friction near zero, and the experience ran in phases, one window ahead of each of three club takeovers across Klang Valley, Melaka, and Penang.

Compliance was self-qualifying, with age gating, 21+ non-Muslim eligibility, and responsible-drinking messaging built into the flow. Quick-reply prompts handled objections in-experience, covering timing, passes, and reassurance, while an in-flow purchase route captured bottom-funnel intent without leaving the journey. The activation handed the brand a clean, structured pool of eligibility-screened, contactable entrants, closing the loop from social tap to real-world club night.

Premium Beer Brand campaign strategy visual

Results

On the days the experience was live, it converted at 17.6%, well above the typical 5–8% social lead-gen benchmark, producing 1,905 eligibility-screened registrations from 12,821 sessions across the three takeovers. The conversational form proved frictionless: once started, 98.3% of entrants completed it, and every record came back complete, with 95.9% matching a valid Malaysian mobile pattern, contactable leads ready for winner outreach by direct message. Most tellingly, the most-clicked quick reply was “What if I don’t get picked?” (1,087 clicks), beating logistics questions and proving the invite-only exclusivity mechanic was the real conversion engine. Open-text responses echoed it: fans framed their entry around the party, the brand, and the music, with “free entry” appearing in just 60 of 1,905 responses.

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